So, as some of you might have read, I had a bit of an, uhm, issue with Verizon Wireless. Okay, it was sort of a big issue–lasting hours. On multiple occasions. So I did the only thing I could think of doing–I blogged about it. Then I decided to post my rantings on Daily Kos–it’s a little liberal blog that a few (thousand) people read.
I actually got quite a few hits. Nothing like Dooce gets when she complains about her washing machine. Maybe because she has a few thousand followers on Twitter and her blog, but SHE complains about a stupid Maytag washing machine and Bosch contacts her to give her a free one. So she convinces them to throw in a dryer and give it to a woman’s shelter. Yeah, maybe in my next life my blog will reach more than–say–seven. But posting my rant on Daily Kos had me pulling in double digits! And the first digit was more than 5! Of course, several were complaining that I was complaining but hey, feedback is feedback. The fact that I got 100 people all complaining about their wireless service was sorta neat. Nationwide bitching about lousy customer service.
Then–Bosch called. Well, not really–but a customer service rep from Credo contacted me. He urged me not to pull out my eye with a fork and offered to let me switch! For a limited time, Credo will buy out your contract! SOLD! And–and–I was going to get 5% off my bill for two years–so I’d actually be paying LESS than what I’m paying now.
I logged onto their web site and started checking out Credo’s services. They had the same number of minutes that I currently have with Verizon. I could add 5 numbers that I call most–which would relieve me from worrying about minutes spent with T and H. They are Verizon and switching could cost me a lot if I don’t add them to my “5.” And don’t worry, I’ll add you to my “5” too.
Next, I started looking at phones. Beautiful phones–a pink phone! With a keyboard. For texting. Which I could do for a very small $4.99/month for 300 text messages. I might even be able to do it without looking like I’m having a seizure. I’m hooked.
And, of course, because I have this great smart phone, I can mobile web–surfing! Checking Facebook! Sweet. And the cost, a low $4.99/month
I had the three phones picked out. The service. I was leaving Verizon and this was going to feel good!
And then I decided to take a step back.
What was I doing?
What I just finished doing, was reading 10-10-10: A Life-Transforming Idea, by Suzy Welch. Suzy suggests, that instead of being paralyzed with decisions, or constantly evaluating and reevaluating, and then feeling guilty about the decision, that you employ this 10-10-10 process.
Take a situation and look at it 10 minutes into the future, 10 months into the future, and 10 years into the future. The idea is, that decisions that may look good in the now, look less attractive a year later and positively terrible in 10 years. Other decisions may seem terrible in the short-term and even mid-term, but are much more attractive a decade later. The other thing it lets you do is to look at an issue with less emotion than you might if you just decide to do what “feels” right. Plus, you have a solid argument to back up your decision that are stronger than just “because.”
So I decided to 10-10-10 Verizon.
In ten minutes–it would feel great to leave them. I could call them back and basically say, “Bite me–I’m leaving. Even with your cancellation fee I’m STILL going to leave you because your customer service it terrible and I’m convinced that you cause a phone to fail once it’s out of warranty. So THERE! I will pay my $90 activation fee and be gone with you Verizon Wireless. Defriend!
In ten months–Dear Husband, my mother, and I would have some sweet looking phones. I probably would be just about at the point that I finally understood everything about my little computer and more than likely, would be surfing and texting all the time. I mean, it’s so easy with that keyboard. Did you look at how cute it is?
Ten years–who cares? was my initial thought. Ten years? In ten years we’ll have phone tattooed into our brains. We’ll all look like Seven of Nine. I really can’t analyze cell phone service ten years from now. And really, why should I. Okay, I am signing up for that plan right—-
But I decided to push myself a little. What difference would switching matter in 10 years. In reality? Nothing. That doesn’t mean I should switch–it means it really won’t make any difference.
Yes, but—the phone is so cute. Yes, but–Verizon is a big meanie. Yes, but.
BUT is really an acronym. It should be spelled as B.U.T Behold Underlying Truth. Whenever you hear, “I want X but blah, blah blah.” Get rid of everything before the but and you will hear the truth. “I wanted to study for the test, but I fell asleep.” “I wanted to lose weight but I like junk food too much.”
And my but’s were costly–$90 activation fee, the realization I would probably spend even MORE money because of all the new cool texting and surfing, not to mention all the time I will spend tethered to the Internet, and Verizon wouldn’t care in the slightest.
In ten years, I will be poorer. I will have bought into the idea that I need more–a better phone, a faster phone. And while we’re at it–let’s add some Internet access. And some cool accessories. Of course, I have to be safe, so give me that bluetooth earpiece. And some games and ringtones that match my cool phone. And the color coordinated case to protect its pink-ness. And in ten years, my KIDS won’t even want that phone. Right now, The Boy is playing minesweeper on my old Palm. I bought it for a lot of money–1o years ago. The Girl is using Dear Husband’s old iPod because, of course, he needed the new (at the time) nano. And my Shuffle (it was so cute!) is sitting in my desk drawer.
It’s hard to not buy something or want something. Everyone has such cool things! It is difficult to understand that wants and needs are two different things. What do I need? Really need? A phone that works for more than 20 minutes. I can reactive my old phone (for free) and use it for another three months when I’m eligible for a new Verizon phone.
Plus, I’m holding out for an iPhone and there’s a rumor they are coming to Verizon in 2010. And, if Verizon wants to drop me a line and offer me one (or Jobs), I’d be glad to write nice things about it in my blog.