So yesterday, on the way to they yarn store… Yeah, I know it sounds like the beginning of a joke, but it’s true. The Girl and I were out getting yarn and decided to stop in the new HHGregg to see what exactly they were. It really surprises me that a new electronics business would open in this economy. Best Buy is a monster and Circuit City is gone. Tough times selling in a brick and mortar building with the web around.
The customer service in there was awesome. I used to be in retail and I can generally tell when sales people are on commission. They are helpful. If they crack their gum and roll their eyes, texting while you are talking to them, it is generally assured that they aren’t on commission.
Enter Jason. Normally, I’m terrible with names. I’ve tried all the tricks, repeating someone’s name back, imagining something that matches their name, writing it down (!), and asking my husband (who is also pretty bad, so I don’t know why I ask. I think it just reassures me that Alzheimer’s hasn’t set in). I think it runs in families. My mother is terrible with names. She spends an inordinate amount of time talking to people who have dogs and when we get together, I get, “Oh, Billy’s mom said…”, “Fluffy’s dad said….”, “Sofie’s mom did…” She doesn’t remember the owner’s name, but she remembers the dog’s names! Of course, I’ve lived in this neighborhood for almost 16 years and I still refer to some people as “Brynn’s Mom” or “Owen’s Mom.” But like I said, it’s hereditary.
Walking around HHGregg, I remembered that Father’s Day is coming up and Dear Husband has been whining about a new receiver for our sound set up. And by whining I mean, “The receiver is too big to fit into the cabinets and you CANNOT shut the doors or the wires will get all messed up.” Sheesh. I don’t like wires. It’s all messy. Explain to me again why we have so many wires. Oh, of course. Because we have so many speakers. We have wires that don’t even GO to speakers because I threatened to divorce him if we put one more speaker in our family room. We have eight in the family room. And two on the back deck. And I still can’t hear the dialog in half the TV shows.
I decided to check out the receivers and discovered that apparently he knows something about sound because the sound guy was very impressed when he heard all the speakers we had. Personally, I think he should have been more impressed that my husband has a wife who LETS him have eight speakers. And a hole for a beer tap in our new granite counter. Yes. Seriously. A hole for a beer tap. The only thing that would be better is if there was an actually TAP but we are currently experiencing technical difficulties. The difficulty being, how to get the keg (in the basement) as close to the kitchen as possible to minimize beer loss (flat and skunky in Summer) or freezing (in Winter) that is in the tube before it gets to the kitchen sink tap.
Since I’m incapable of fixing the beer situation (nor do I really care when it comes right down to it. I’m a martini kinda girl), I came to the conclusion that a receiver was the way to go in terms of a gift. The problem is, other than knowing how many speakers my husband has and that our TV is large enough that it appears we have no other activity other than watching TV, I realized I was incapable of knowing what kind of receiver to buy. Thankfully Jason was very helpful. I mentioned that I needed to decide between a receiver and a grill since our 10 year old one had finally bitten the dust. This was AFTER several replaced ignitors and other parts–including a grease pan that our dog ate.
“Oh, we have grills,” Jason said as he led me to the Cadillac of grills. At least the Cadillac of grills in HHGregg. I’m sure there are some that are a lot more expensive, but I can promise you they won’t be in our back yard unless Ed McMann is delivering a big fat check.
“I think we’re looking for something a little less expensive. Like more than half of that. Like half of half of that.”
Jason showed me another one under $200.00. It did everything we wanted so I asked him if the box would fit in the back of my Subaru.
Unfortunately, the built one was the only one in stock and it most certainly wouldn’t fit in the back of the car. Jason said he was getting a new shipmen in tomorrow and that he would have a new boxed grill waiting for me. When I got home, I had buyer’s remorse (which I pretty much have for every purchase over 100.00) and looked up the grill online. To discover it was $20.00 cheaper at another store about 20 minutes away.
Now here is a dilemma. Do I go 20 minutes down the road to buy the cheaper one? Do I go back to Jason and ask for a price match–thereby lowering his commission after he’d been so helpful? Twenty dollars is twenty dollars after all and as you may know, we (meaning Dear Husband) have been “blessed” with being unemployed..I mean, on sabbatical…I mean, domestic engineer. Okay, I mean, laid off.
After discussing it with Dear Husband, we decided to go back to Jason and buy the grill from him. While HHGregg is by no means a “mom and pop” shop, it also isn’t a big-box store where you would starve to death before getting customer service. We felt that keeping someone who was customer-service oriented employed was more important than $20.00.
When he got home, he discovered it was missing a piece and called Jason. Jason apologized profusely and tried to find a replacement. When he couldn’t, he let my husband know the company would mail us the part for free AND give us a $40 refund for our troubles. SWEET!
See how it pays to be nice? See how it pays to have good customer service? And the next time we need and electronic device (like, say, a receiver after DH is employed)? Guess where we’ll be spending our money.
So if you are ever in the Montgomery HHGregg…ask for Jason.